Regional Operations Manager

Overview

APAC Operations Manager on the OpenDoor team at WPP Media, leading delivery of operational programs and processes across platform, commercial/financial, and people functions for the Amazon account in APAC.

What you'll do

• Ensure delivery of key financial operations metrics related to media campaigns, driving improvements in financial health, controls, accuracy, and process compliance across all markets.
• Deliver consistent adoption of global standards, controls, and SOX requirements across APAC.
• Deliver the regional operational improvement roadmap with the APAC Operations Director, identifying opportunities to simplify, standardise, automate, and scale operational processes.
• Ensure operational processes remain fit for purpose and aligned to evolving business and client requirements.
• Collaborate with regional and locale stakeholders to identify complex operational challenges requiring structural or process change.
• Monitor operational performance measures across APAC, including financial compliance, workflow adoption, bonus performance, and operational service quality.
• Participate in regional operational reviews, ensuring actions, risks, and opportunities are actively managed and resolved.
• Drive accountability for adherence to agreed operational standards, policies, and ways of working.
• Provide operational performance reporting and insights to the APAC Operations Director on a regular basis, with a high degree of quality and accuracy.
• Participate in global transformation programs, operational initiatives, and platform deployments on behalf of APAC.
• Coordinate cross-market delivery of operational change programs and process improvements.
• Ensure project outcomes are effectively embedded into business-as-usual operations.
• Implement consistent onboarding, role clarity, and operational standards across markets.
• Build strong relationships with regional stakeholders to keep operations aligned to business needs while maintaining global consistency.

What you'll need

• Good experience in media, business operations, financial operations, or operational roles.
• Very strong understanding of media agency functions, delivery models, and financial processes.
• Proven track record of delivering operational improvement, transformation, and organisational change.
• Experience implementing governance frameworks, controls, and performance management processes.
• Strong stakeholder management skills, with the ability to influence and challenge colleagues.
• Excellent project and program management capabilities.
• Outstanding communication, relationship-building, and problem-solving skills.

Details

• Full-time position based in India.
• Locations: Bangalore, India; Mumbai, India.
• Hybrid approach, with teams in the office around four days a week.