Operations Manager

Overview

Manage residential property operations at Brightstone, focusing on site operations across the brand, client, people and values, and platform pillars.

What you'll do

• Ensure all properties meet or exceed defined quality standards.
• Implement and maintain effective property management systems.
• Achieve target scores in internal and external audits.
• Manage transitions from project teams to operations and maintenance teams.
• Proactively manage site operations and maintenance activities.
• Effectively handle escalations.
• Maintain regular interaction and review sessions with clients.
• Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs).
• Achieve high client satisfaction scores.
• Conduct regular vendor performance reviews and evaluations.
• Ensure vendors meet quality and service level standards.
• Drive the implementation of IT tools and AI in day-to-day operations.
• Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.).
• Assist in maintaining and renewing site-related Building Statutory Compliances.
• Support administrative, compliance, and legal documentation requirements.
• Ensure timely completion of snagging and de-snagging verification assignments.
• Monitor and ensure timely submission of invoices to clients.
• Track payments from clients and maintain strict DSO (Days Sales Outstanding).
• Monitor and control payroll inputs and related allocation queries.
• Actively involve and engage with the site team.
• Monitor people platforms (e.g., Workday) for team management.
• Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits.
• Provide support on visits for business development queries.
• Contribute inputs for business development proposals as required.
• Track site agreements and initiate necessary renewal processes.
• Ensure timely communication with the team regarding contract renewals.
• Implement best practices across the cluster.
• Identify and propose innovative solutions to improve operational efficiency.

Details

• Location: On-site, Hyderabad, Telangana.
• Scheduled weekly hours: 48.