Relationship Manager

Overview

Renewal and retention of existing named accounts, with identification of upsell opportunities within the customer base.

What you'll do

• Own and drive renewal opportunities, including forecasting and negotiation.
• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewals to on-time closure.
• Identify upsell opportunities within customer accounts through consultative discovery conversations and partner with sales representatives to close.
• Gauge the health of each account, document renewal health detail and develop resolution strategies for high-risk accounts.
• Act as liaison between the customer and internal business groups to ensure a smooth transaction for the customer.
• Maintain consistent high-level technical knowledge of the product, version updates and pricing.
• Successfully negotiate all issues related to renewals.
• Drive stakeholders to engage in local events, workshops, user groups, Inspire conference or other enablement resources.
• Achieve monthly, quarterly and annual renewal revenue targets.
• Achieve and maintain target retention rate for assigned accounts.

What you'll need

• 2+ years of experience managing a full sales cycle (inside or field sales) in the software space.
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal.
• Experience in transactional sales; high velocity.
• Action-oriented mentality.

Nice to have

• Bachelor's Degree or equivalent.

Details

• Location: Bangalore, India.
• Any job offer is contingent upon the applicant's capacity to serve in compliance with U.S. export controls.