Account Manager, SMB - AMER

Overview

G2 is looking for a SMB Account Manager to join its AMER sales team, building relationships and expanding revenue by managing a customer book and selling branding solutions to marketing and sales teams in the software and services industry.

What you'll do

• Own existing business quota for G2 Marketing Solutions for one of the fastest growing segments.
• Collaborate with internal resources to tell data-driven stories.
• Own the entire renewal cycle for your assigned segment and region.
• Identify opportunities to upsell customers with additional G2 products.
• Drive urgency with prospects and help them see value in G2's solutions.
• Advocate for customers' needs with internal stakeholders.
• Work closely with Customer Success Managers to deliver value to customers and ensure they renew with G2.
• Ensure new customers get off to a fast start with G2 and see value quickly.
• Actively engage key and potential stakeholders to understand their needs and how G2 can help them achieve their goals.
• Prospect into existing customers to identify new opportunities for growth with existing and new products.
• Manage the entire renewal cycle, focusing on renewing and growing customers, and confirm renewals early.
• Drive renewals to close ahead of subscription expiration dates.
• Keep all renewal and growth opportunities up to date in Salesforce and submit accurate forecasts for expected sales.
• Close business with existing customers and provide all agreement paperwork, ensuring everything is in order.

What you'll need

• 2–5 years of relevant full-time experience as an Account Manager or, preferably, a Customer Success Rep.
• Willingness to work five days a week from the Bengaluru office, aligned with AMER business hours (5:30 PM to 02:30 AM IST).
• Proven experience selling SaaS or subscription-based solutions.
• Strong understanding of marketing fundamentals and how modern marketing teams operate.
• Exceptional storytelling and communication skills, with the ability to articulate value clearly and persuasively.
• Ability to collaborate strategically with internal stakeholders across teams.
• Hands-on experience with Salesforce (SFDC) or similar CRM platforms.
• Quick learner with a strong aptitude for data and analytics-driven decision-making.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Consultative sales mindset, focused on understanding customer needs and delivering tailored solutions.

Details

• Location: Bengaluru office, India.
• Shifts aligned with AMER business hours (5:30 PM to 02:30 AM IST).
• Full-time, five-day work week for the initial 3 months of ramp-up and training.
• After the team is fully operational, transitions to a hybrid model with 3 days in office.