SMB Account Manager

Overview

Own and grow a portfolio of SMB customers for Motive's fleet, operations and finance platform, driving expansion, renewals and quota attainment through consultative selling.

What you'll do

• Develop strong executive relationships and a deep understanding of each client's business to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team (customer success managers, support, product specialists, sales engineers, data analytics, and more) to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What you'll need

• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer's business and the unique solutions that Motive can deliver.
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.
• Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others.
• Win-as-a-team mentality.
• Comfortable working in a fast-paced, quota-driven environment and flexible with changing processes.

Details

• Remote, with roles in Islamabad and Lahore.
• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices.
• Candidates may be required to execute a non-compete covenant, depending on role and primary work location (does not apply to lawyers, interns, or employees in CA, MN, MT, ND, OK, or where otherwise prohibited by law).
• Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.