Renewal Sales Representative

Overview

Manage the full renewal lifecycle for subscription customers, supporting timely renewals, customer satisfaction, and revenue retention across assigned accounts.

What you'll do

• Partner with Sales, Legal, Deal Desk, Finance, and Customer Success on renewals.
• Lead initial renewal contract negotiations and escalate issues when appropriate.
• Process license audits and resolve discrepancies.
• Manage renewal quotes and orders through expiration dates.
• Maintain renewal forecasting and activity data in Salesforce and Salesforce CPQ.
• Process monthly renewals for assigned Arena customers.
• Identify strategic opportunities through contract reviews and Sales collaboration.

What you'll need

• 1–2 years of contract renewals, customer success, or inside sales experience.
• Experience with Salesforce and Salesforce CPQ.
• Strong time management and prioritization skills.
• Strong customer service and communication skills.
• Ability to understand technical and pricing concepts.
• Strong attention to detail and multitasking ability.
• Ability to work independently and escalate issues appropriately.

Details

• Remote role in the USA.
• Annual salary range: $75,000–$98,000, including base salary and attainable on-target incentive compensation.
• Applicants must be authorized to work in the United States without current or future sponsorship.