Repossession Coordinator

Overview

The Repossession Coordinator manages key activities across Oportun's repossession and remarketing process, supporting members with delinquent accounts while coordinating timely, accurate actions with internal partners and third-party vendors.

What you'll do

• Provide support and guidance to members with delinquent accounts who may be eligible for repossession, ensuring clear and respectful communication throughout the process.
• Coordinate repossession and remarketing activities with members, internal business partners, and third-party vendors to support timely and accurate execution.
• Complete required account reviews, letters, scrubs, and other operational steps associated with repossession and remarketing.
• Monitor repossession and remarketing inventory and account status, identifying issues and escalating or routing them accurately to the appropriate partners.
• Communicate and collaborate effectively with business partners to resolve workflow issues and keep repossession and remarketing activities moving.
• Maintain current knowledge of applicable lending regulations and Oportun policies and apply them consistently in day-to-day work.

What you'll need

• 5–7 years of collections experience.
• 5–7 years of repossession experience.
• Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities.
• Effective communication and collaboration with members, business partners, and third-party vendors.
• Working knowledge of applicable lending regulations and the ability to follow established policies and procedures.

Nice to have

• Bilingual communication skills.
• Experience supporting vehicle remarketing processes.
• Familiarity with tools or systems used to manage collections, repossession, remarketing, or inventory workflows.
• Experience using AI tools (ChatGPT, Copilot, or similar) to improve your own productivity.

Details

• Remote, US. Full-time position.
• US hourly range: $24.51 - $36.77. Base salary only; does not include other compensation elements or benefits.