Resolution Coordinator, Contact Center

Overview

Resolution Coordinator in the Walmart Contact Center, handling high volumes of customer, store and associate contacts across phone, chat and email.

What you'll do

• Take a high volume of incoming calls, chats and emails from customers, stores and associates.
• Navigate multiple systems to answer questions and resolve issues.
• Communicate professionally in a conversational manner, using all available resources to ensure customer satisfaction.
• Switch between phone, chat and email support channels based on business requirements.
• Review, analyze and process critical customer queries with accuracy.
• Adhere to quality, compliance guidelines and SLAs.
• Take continuous voice calls.

What you'll need

• 0 to 12 months of relevant customer service experience.
• Excellent written and verbal communication skills.
• Ability to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer-focused mindset with a high level of urgency.
• Typing speed of a minimum of 25 WPM.
• Proficient with Microsoft Office programs (Outlook, Word).
• Successful completion of mandatory training.
• Any graduation.
• Basic computer processing/data entry software skills.

Details

• Location: Chennai, Tamil Nadu, India (Sholinganallur office, Block B, 3rd Floor, TECCI Park).
• Work in a 24/7 work environment with rotating weekly time off.
• Work permanent night shifts or any assigned shifts on a rotational basis.
• Flexible to work in US hours shifts.
• Office-based daily work with flexibility for associates to manage personal lives.