Resource Planner

Overview

Create and manage medium to long term planning and schedules for operational service resources, handling exceptions and balancing conflicting demands across business obligations, resource availability and customer demand.

What you'll do

• Create service workforce shifts and follow-up work orders following subcontractor service activities
• Communicate schedule proposals via conventional and automated methods
• Review optimized options and schedule field service visits
• Schedule service order resources
• Create, update or cancel customer maintenance plans and service events
• Schedule field service events and create, update or cancel preventative maintenance plans
• Process service parts and/or tools requests
• Handle scheduling exceptions
• Adjust service workforce shifts, find service contacts and determine preferred method of contact
• Plan non-customer interaction time and set up and maintain resource data
• Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance
• Close subcontractor work orders

What you'll need

• Bachelor's degree in any stream
• Minimum 3+ years of customer support experience or experience as a Client Service Representative
• Good communication skills in writing and reading
• Ability to multi-task, prioritize, and manage time effectively
• Good command over English and Hindi

Nice to have

• Speaking Hindi would be an added advantage

Details

• Location: Bangalore