Robotics Key Account Manager - Logistics

Overview

Drive profitable sales growth and manage the global strategy for a major logistics Key Account within ABB Robotics, acting as the global representative to the customer's principal decision makers.

What you'll do

• Drive profitable business line sales growth at a major logistics Key Account globally.
• Develop, implement and manage the Global Account strategy focused on share of wallet growth, profitability and customer satisfaction.
• Coordinate sales activities and manage resolution of specific customer issues.
• Establish and maintain the global offering (Robots, Robots Accessories, Function Packages, Robot Cells, Full Turn-key Solutions from Global Solution Centers GSC) for the Global Key Account, balancing near-term forecasting and targets with the longer-term 5-year Strategic Plan.
• Create a detailed Global Account Plan and implement a tracking system to chart progress for the different activities, at LBL and BL level.
• Develop a Player Map and implement a program to connect the Key Account and ABB RARO executives on a regular basis, as well as the local sales representatives.
• Be the global representative facing the Key Account with the principal account decision makers at both the executive office and principal factory locations.

What you'll need

• Bachelor's degree.
• 12+ years of commercial experience in Account Management and Key Account Management roles.
• Fluent spoken English.
• Experience dealing with complex decision-making units within large global customer organizations and within a highly matrixed internal organization.
• Experience with customers, including sales, problem resolution, negotiation skills, and relationship building.
• Excellent problem solving, communication and program management skills to be the conduit between customer, engineering and product organizations.

Nice to have

• First-hand knowledge of robotics in the Consumer Segment global manufacturing environment (strong preference).
• Strong technical background in robotics or advanced mechatronics systems.
• Desired AI knowledge (Perception AI, Physical AI).
• Strong familiarity with logistics and CPG operations.

Details

• Reports to: Segment Manager-Consumer Industries USA.
• Willingness to travel up to 35% domestic and international.
• Remote and Hybrid options are available for the right candidate.
• Must be located near a major metropolitan airport.