SaaS Engineer

Overview

Support and configure Atlassian applications, primarily Jira and Confluence, to keep business-critical applications reliable for global users.

What you'll do

• Coordinate, support, and configure Atlassian applications, primarily Jira and Confluence.
• Collaborate with the existing application support team to maintain the reliability of business-critical applications.
• Implement security changes in accordance with established standards.
• Monitor application health and performance, identify root causes, and contribute to balanced solutions.
• Deliver application support and address incidents within established SLAs.
• Work collaboratively with globally distributed teams to ensure seamless operations.

What you'll need

• At least 3 years of experience in managing, supporting, and configuring Atlassian applications.
• Good working knowledge of Linux.
• Demonstrated capability to address incidents and deliver application support within SLAs.
• Strong understanding of security principles and implementation.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Experience working with global teams.
• Bachelor's Degree in Information Technology or a related field, or equivalent experience.
• Minimum 3 years experience in supporting, managing, or setting up Atlassian applications.
• Experience in application support and working together.
• Demonstrated skill in automating processes to minimize manual effort.
• Strong communication skills to convey technical concepts clearly.
• Demonstrated ability to work effectively in a team and share knowledge.

Nice to have

• Experience managing application upgrades, configuration adjustments, and ongoing maintenance.
• Experience with monitoring tools like Grafana or PRTG.
• Experience with scripting languages like Python or Bash.
• Experience with tools like Fisheye/Crucible, Bamboo, GitHub.
• Ability to build and maintain technical and operational documentation.
• Good written and verbal communication skills.
• Experience with established change-control processes and environment maintenance.

Details

• Location: Noida, UP, India.