Sailpoint Support Engineer

Overview

Support and operate the SailPoint IdentityNow (IDN) platform in a production environment, covering BAU operations, access management, lifecycle processes, and incident handling.

What you'll do

• Provide L2/L3 support for the SailPoint IdentityNow platform.
• Handle IAM tickets, access requests, and incidents within SLA.
• Monitor aggregation jobs, provisioning tasks, and identity processing.
• Perform daily system checks and health validation.
• Execute Joiner, Mover, Leaver (JML) activities.
• Ensure timely provisioning and de-provisioning of access.
• Validate identity data from source systems.
• Troubleshoot lifecycle failures and data issues.
• Process access requests via IdentityNow workflows.
• Validate approvals and ensure least-privilege access compliance.
• Support provisioning using SCIM / REST APIs and Web Services / JDBC connectors.
• Troubleshoot provisioning failures and access discrepancies.
• Support application onboarding into IdentityNow.
• Validate account aggregation, entitlements, and access profiles.
• Assist in correlation and mapping, and in testing and UAT validation.
• Coordinate with application owners and onboarding teams.
• Investigate and resolve aggregation failures, provisioning errors, and identity sync issues.
• Perform root cause analysis (RCA) and escalate issues to engineering/vendor teams.
• Support access certification campaigns, track completion, and follow up with stakeholders.
• Support remediation and closure activities and ensure compliance with access governance policies.
• Provide audit evidence and reports, and support audit observations and remediation.
• Ensure adherence to IAM policies and standards.
• Maintain SOPs, runbooks, and onboarding documentation.
• Document issues, fixes, and workflows.
• Identify opportunities for automation and process improvement.

What you'll need

• 4–6 years of IAM experience with SailPoint IdentityNow (mandatory).
• Experience working in an IAM operations / support environment.
• Hands-on experience with SailPoint IdentityNow (IDN) and identity lifecycle (JML) processes.
• Strong understanding of aggregation, correlation, and provisioning workflows.
• Understanding of access profiles, roles, and entitlements.
• Experience with SCIM / API-based integrations.
• Strong troubleshooting and analytical skills.
• Good stakeholder communication with business and application teams.
• Ability to handle BAU, incidents, and onboarding simultaneously.
• Detail-oriented with an SLA-driven approach.

Nice to have

• Familiarity with Active Directory / Azure AD / Okta.
• Basic scripting (PowerShell / API scripting).

Details

• Location: Hyderabad, India.