Sales Prog & Incentive Mgmt Analyst

Overview

Manage end-to-end Customer Master Data activities, ensuring data accuracy and compliance, and provide process expertise to the operations team as a Customer Master Data Management subject matter expert.

What you'll do

• Manage end-to-end customer master activities, including customer creation, modification, extension, blocking, and deletion.
• Validate customer documentation and mandatory data fields, including customer name, address, tax identification details, payment terms, reconciliation accounts, and other relevant master data.
• Ensure accurate maintenance of customer records across ERP systems and organizational units.
• Perform duplicate customer checks and resolve data inconsistencies.
• Validate customer requests against established business requirements, approval matrices, and internal control procedures.
• Handle complex requests, exceptions, and escalations while ensuring adherence to defined SOPs and approval matrices.
• Ensure compliance with internal controls, audit requirements, and data governance standards.
• Act as the primary point of contact for process-related queries, issue resolution, and operational escalations.
• Provide guidance to team members on complex transactions, process exceptions, and policy interpretation.
• Review and update SOPs, work instructions, process maps, and knowledge management documents.
• Support process transitions, knowledge transfer, training, and new-hire onboarding.
• Identify process gaps, root causes, and opportunities for standardization and continuous improvement.
• Monitor SLA adherence, turnaround time, productivity, and first-time-right (FTR) performance.
• Maintain trackers, prepare operational reports, and support periodic performance reviews.
• Ensure timely closure of requests and proactive management of aging items.
• Communicate effectively with global stakeholders and ensure timely resolution of outstanding issues.
• Support internal and external audits by providing accurate documentation and audit trails.

What you'll need

• Any Graduation
• 3-5 years of relevant experience in Customer Master Data Management or related MDM operations.
• Experience in a global Finance Shared Services, GBS, or BPO environment.
• Exposure to multi-country customer master operations.
• Knowledge of customer master data governance, audit controls, and compliance requirements.
• Experience supporting process transitions, knowledge transfer, and new process implementations.
• Exposure to automation, reporting, and continuous improvement initiatives.
• Experience mentoring team members and driving quality and productivity improvements.
• Strong knowledge of customer creation, modification, extension, blocking, and deletion processes.
• Hands-on experience with SAP customer master data.
• Good understanding of Customer Master Data, Accounts Receivable (AR), and Credit Management processes.
• Knowledge of customer data validation, duplicate prevention, tax details, payment terms, and account assignment.
• Experience in SLA management, quality checks, root-cause analysis, and process documentation.
• Intermediate to advanced MS Excel skills.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Ability to independently manage complex transactions and operational escalations.

Nice to have

• SAP MDG exposure.

Details

• Location: Gurugram