Sales Prog & Incentive Mgmt Associate

Overview

Support Customer Master Data Management activities, including customer creation, modification, extension, blocking and deletion, while maintaining accurate customer records in line with SOPs, internal controls and SLA targets.

What you'll do

• Process customer master creation, modification, extension, blocking and deletion requests in accordance with established procedures.
• Validate customer information, including customer name, address, tax details, payment terms and other mandatory data fields.
• Verify supporting documentation and ensure appropriate approvals are available before processing requests.
• Perform duplicate customer checks and identify discrepancies in existing customer records.
• Maintain accurate customer master data across relevant ERP systems and organizational units.
• Ensure all requests are processed accurately within defined turnaround times.
• Maintain accurate trackers and documentation for requests, pending items and SLA performance.
• Meet defined turnaround times, productivity, quality and service-level targets.
• Identify data discrepancies, process gaps and opportunities for continuous improvement.
• Support internal and external audits by maintaining appropriate documentation and audit trails.
• Follow data privacy, information security and segregation-of-duties requirements.
• Coordinate with relevant stakeholders to resolve data-related queries.
• Adhere to the procedures in compliance with process policies (market specific).

What you'll need

• Any graduation.
• 1-3 years of experience in Customer Master Data Management or related MDM operations.
• Basic to good understanding of customer creation, modification, extension, blocking and deletion processes.
• Knowledge of data governance, audit requirements and internal controls.
• Knowledge of customer data validation, duplicate checks, tax details and payment terms.
• Basic to intermediate MS Excel skills, including sorting, filtering, data validation and lookup functions.
• Good analytical skills and strong attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple requests, meet deadlines and work effectively within a team.

Nice to have

• Experience in a global business service (GBS), BPO or shared services environment.
• Experience in Finance Shared Services, GBS or BPO environment.
• Exposure to global customer master operations and multiple ERP systems.
• Experience working with ticketing tools, workflow systems or master data request trackers.
• Working knowledge of SAP customer master data; SAP MDG exposure is an advantage.
• Understanding of O2C, Accounts Receivable and customer onboarding processes.

Details

• Location: Gurugram.