SAM Analyst

Overview

Support the internalization of Sanofi's software asset compliance monitoring for Oracle and TIBCO publishers, with a focus on configuring and maintaining ServiceNow SAM Pro, and contribute to new SAM tools including AI-powered solutions.

What you'll do

• Drive the internalization of software asset compliance monitoring, focusing on Oracle and TIBCO publishers
• Configure and maintain ServiceNow SAM Pro to meet Sanofi's specific requirements, including regular exchanges with internal clients (software product owners) to ensure alignment with their needs
• Build and maintain dashboards and reports to provide visibility into software assets
• Train and support users on new processes and tools
• Contribute to data quality and integrity across the ServiceNow SAM platform
• Document processes and technical solutions
• Lead integration efforts between SAM Pro and other ServiceNow modules or external systems
• Contribute to the design and development of new SAM tools, including AI-powered solutions, working in Agile mode (as the team matures)

What you'll need

• 4-6 years of experience in IT, ITSM, or a related technical field; no prior SAM/licensing expertise required
• Commitment to upskilling on ServiceNow SAM Pro through hands-on practice, training, and collaboration with the team
• Willingness to learn Software Asset Management principles (licensing models, compliance, vendor management)
• Ability to thrive in an Agile working environment (sprints, stand-ups, retrospectives, continuous improvement)
• Proactive approach to self-learning and staying current with SAM and AI-driven automation trends
• Strong appetite for learning and growing into a new technical domain
• Rigorous, methodical approach with attention to detail and data accuracy
• Good communication and interpersonal skills, with ability to work across global teams
• Pragmatic, results-oriented mindset
• Ability to translate technical concepts to business stakeholders
• Self-motivated with ability to work independently and as part of a team
• Ability to work with high autonomy and take ownership of deliverables
• Willingness to share knowledge and support junior team members (if relevant)
• Strong technical background, with solid foundations in IT systems, infrastructure, or software engineering
• Good foundational knowledge of the ServiceNow platform
• Bachelor's degree in computer science, information technology, or related field
• 4-8 years professional working experience in Information Technology
• Fluent English (written and verbal)

Nice to have

• SAM Pro module experience
• Familiarity with Agile project management methodologies
• Experience with JIRA / Confluence
• Interest in AI-driven tools and automation
• Experience with software discovery tools

Details

• Location: Hyderabad
• Occasional short-term international travel (approximately 1%)