SAP OTC - Senior Associate

Overview

Support SAP Customer consulting engagements focused on optimizing customer relationship management (CRM) processes through analysis, software implementation, training, and integration across business applications. The Manager role leads SAP CRM client workstreams and coaches teams within PwC's Advisory practice.

What you'll do

• Lead SAP CRM client support workstreams across implementation, enhancement, and managed services activities
• Manage project planning, budgeting, timelines, and deliverables for customer relationship management solutions
• Analyze client requirements and translate business needs into configuration, design, and deployment activities
• Guide teams through system integration, testing, data validation, and release readiness for SAP CRM environments
• Coach team members on CRM process design, issue resolution, and application support tasks
• Develop client relationships by addressing functional questions and aligning solution decisions with business objectives
• Apply business process consulting and customer management skills to improve service workflows and user adoption
• Identify opportunities to streamline CRM operations, strengthen system interoperability, and support technology-driven transformation

What you'll need

• At least a Bachelor's degree
• At least 5 years of experience
• Oral and written proficiency in English

Nice to have

• At least one of the following: one or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating SAP OTC delivery across client support engagements
• Managing end-to-end project planning, budgeting, and execution
• Coaching teams through SAP Customer solution delivery
• Applying business process consulting in SAP-enabled transformations
• Navigating client issues with professional courage and judgment