Digital Solutions Manager (Recruiting Tech & Learning Platforms)

Overview

Define and execute the technology roadmap for Okta's Recruiting and Learning systems (ATS, CRM, LMS and AI tools), acting as the primary subject matter expert within People Experience and AI transformation.

What you'll do

• Define and execute the roadmap for Recruiting and Learning systems, ensuring alignment with business goals.
• Serve as the primary SME across ATS, CRM, LMS and AI tools.
• Design scalable, future-ready architectures, evaluate emerging technologies, and translate complex business needs into strategic technical solutions through partnership with People Technology and Business leaders.
• Define requirements for integrations across systems using APIs, middleware, and data pipelines with Technology teams.
• Drive automation of manual processes across recruiting and learning workflows to improve efficiency and reduce operational overhead.
• Lead the business side of system implementations, including requirements gathering, process mapping, User Acceptance Testing (UAT), and change management/readiness, while partnering with the technology team for solution design, configuration, and deployment.
• Continuously identify opportunities to streamline workflows and improve system performance.
• Establish and maintain data integrity standards, validation rules, and monitoring processes.
• Ensure data accuracy, accessibility, and consistency across systems.
• Partner with analytics teams to align on reporting frameworks and enable actionable insights.
• Leverage AI-enabled capabilities (e.g., candidate matching, chatbots, recommendations, content generation) to optimize recruiting and learning processes.
• Evaluate and implement AI-driven tools and features across systems.
• Identify high-impact use cases for AI to improve efficiency, personalization, and decision-making.
• Partner with stakeholders to drive responsible and scalable adoption of AI solutions.
• Troubleshoot complex system issues and perform root cause analysis using structured problem-solving approaches.
• Partner with IT and Security to ensure system reliability, compliance, and scalability.
• Establish and document best practices for system configuration, usage, and maintenance.
• Maintain comprehensive technical documentation (system architecture, data flows, configurations).
• Act as a technical subject matter expert for recruiting and learning systems within People.
• Partner with Recruiting and Learning & Development teams to translate business needs into technical solutions.
• Collaborate with Business Technology / IT on integrations, architecture, and system performance.
• Engage with vendors and external partners to support implementations and roadmap alignment.
• Support global users through issue resolution, training, and documentation to drive adoption and effectiveness.

What you'll need

• Deep expertise in recruiting systems (ATS, CRM, interview platforms) and Learning Management Systems (LMS).
• Strong experience in system configuration, architecture, and administration.
• Experience leading system implementations and managing medium-to-large complexity technical initiatives.
• Strong understanding of data models, reporting, and system governance.
• Demonstrated ability to troubleshoot complex issues and perform root cause analysis.
• Experience leveraging automation to improve operational efficiency.
• AI fluency, including familiarity with AI/ML applications and AI-enabled features in recruiting and learning platforms.
• Ability to operate independently in ambiguous environments and translate business needs into technical solutions.

Details

• Hybrid work mode.
• Location: Bengaluru, India.
• Immersive, in-person onboarding experience.