Medical Operations Manager

Overview

Provide the operational intelligence and execution backbone for Medical Operations and the MedEx portfolio, turning delivery, capacity, quality and performance data into reliable insights and action within Takeda's Global Capability Center in Bengaluru.

What you'll do

• Maintain portfolio, demand, capacity, service and performance datasets and dashboards with agreed definitions and refresh cycles.
• Analyze trends, bottlenecks, rework and service-level performance; surface actionable insights and recommended actions.
• Prepare decision-ready reporting and KPI packs for governance and workstream reviews.
• Baseline effort, cycle time and quality to support forecasting and capacity planning.
• Administer intake, work tracking, issue, risk, decision and benefits registers.
• Apply data-quality checks and maintain controlled templates, documentation and audit-ready records.
• Coordinate reporting inputs across workstreams and follow through on actions and dependencies.
• Uphold data privacy, access and compliance requirements across all reporting and tooling.
• Identify repetitive reporting and coordination work suitable for automation or AI agents.
• Build and sustain approved dashboards, workflows and AI-enabled analyses with human verification.
• Support pilots, measure adoption and document operational improvements and lessons learned.

What you'll need

• 6-8+ years in operations, analytics, PMO or business process roles.
• Degree in analytics, business, engineering, life sciences or a related field.
• Data modelling and visualization (Power BI/Tableau), advanced Excel and SQL, workflow and automation tooling, PPM platforms.
• Familiarity with data-product, master-data and FAIR data principles.
• Structured problem solving, clear written synthesis and stakeholder communication.

Nice to have

• Experience supporting global teams in a regulated industry.
• Lean Six Sigma Yellow/Green Belt, CAPM or an analytics certification.

Details

• Location: Bengaluru, India.
• Work mode: Hybrid.
• Full-time, regular employee role.
• Global individual-contributor role with no direct reports; may coordinate vendors or project resources within approved authority.