Overview
Scrum Master for Salesforce Marketing Cloud (SFMC), facilitating Agile delivery for the SFMC development squad and helping drive continuous improvement.
What you'll do
- Facilitate Agile ceremonies for the SFMC squad (daily stand-up, sprint planning, sprint review/demo, retrospective).
- Support backlog grooming and refinement for journeys, campaigns, and automations with business stakeholders.
- Track and report sprint/delivery KPIs (velocity, quality, lead time) to the Delivery Manager and Project Committee.
- Identify and remove impediments and dependencies with the Core and Commerce Cloud squads, escalating when required.
- Coach the SFMC team on Agile principles, continuous improvement, and DevOps best practices.
- Coordinate release planning for Marketing Cloud deployments (journeys, data extensions, campaign assets).
- Contribute to the definition and evolution of the Agile working model within the Maison/Division governance.
What you'll need
- 6+ years of experience.
- Proven experience as Scrum Master/Agile Coach for software or marketing-technology delivery teams.
- Agile delivery experience, ideally on Salesforce Marketing Cloud or similar platforms.
- Strong facilitation, communication, and conflict-resolution skills.
- Experience with Agile tooling (JIRA, Azure DevOps) for sprint and backlog management.
- Working understanding of Marketing Cloud concepts (journeys, campaigns, data extensions).
- Good written and spoken English.
Nice to have
- Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.
- SAFe or other scaled-agile framework certification.
- Experience supporting multi-market, multi-language marketing operations.
Details
- Fulltime position based in Bengaluru.
- Remote and hybrid work options are available (country-dependent).
Read the full description and apply on the company’s own careers page.
