Security Advisor II, Falcon Complete (Remote)

Overview

The Falcon Complete Security Advisor works within a team of advisors focused on the overall health and security posture of all Falcon Complete customers, guiding them toward a successful and secure experience with Falcon Complete.

What you'll do

• Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What you'll need

• 3+ years in a cybersecurity focused role.
• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills, including verbal and written.
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
• US Citizenship or Green Card Holder.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Nice to have

• Incident Management and CSIRT operation.
• Change Management.
• Malicious Code: Detection and Response.
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response.
• Experience working with complex, sophisticated clients.
• Strong analytical capabilities and a desire to learn new things.
• Able to work across multiple teams to resolve customer issues and requests.
• Demonstrated experience as a security advisor or consultant.
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE ATT&CK.

Details

• Location: USA, remote.
• Employee may periodically be required to undergo and pass alcohol and/or drug tests during employment.