Senior Analyst, Advanced Analytics - Gurugram

Overview

Senior Analyst in the Advanced Analytics family at Airbnb's Analytics Centre of Excellence (ACOE), acting as an AI Vision Multiplier for the Community Support (CS) organisation: building agentic analytics solutions and intelligent interfaces that enable self-serve data.

What you'll do

• Build agentic analytics pipelines that automate insight generation across key CS metrics, including contact volume, handle time, and resolution quality.
• Develop reusable skill libraries of composable agent tools (volume lookups, NPS pulls, handle time calculations) callable across workflows and teams.
• Design and govern prompt templates and playbooks for recurring analytical questions.
• Build orchestration workflows that chain skills into multi-step pipelines producing automated insight narratives and proactive alerts.
• Deploy self-serve interfaces that enable non-technical personas to query certified data independently.
• Ship rapid, prompt-driven dashboards that compress the cycle from business question to live view.
• Automate business reviews with scheduled, agent-generated summaries of key CS metrics.
• Build and maintain evaluation and observability frameworks that monitor agent output quality, detect drift, and keep outputs within governed data boundaries.
• Define, document, and certify metrics within Minerva 2.0 and Midas so agentic outputs and self-serve interfaces anchor to a single source of truth.
• Drive the analytics roadmap, prioritisation, and delivery of solutions up to a quarter ahead, with regular updates to stakeholders and analytics management.
• Partner with CS operational leaders to translate ambiguous business problems into agentic or automated analytical solutions, scoping, building, and iterating end to end.
• Prototype and ship prompt-driven dashboards and apps for varied CS personas.
• Build and iterate on skill libraries and orchestration workflows.
• Monitor agent output quality, identifying drift or hallucinations and maintaining governance standards.
• Prioritise self-serve and automation needs with key stakeholders and deliver against a quarterly roadmap.
• Evaluate new applied AI tools and frameworks for relevance to CS use cases.
• Ensure data quality and integrity by blending external and internal data sources, working with global operations and India analytics functions.

What you'll need

• 5+ years of experience in analytics or data science, with a track record of solving ambiguous business problems and shipping AI-enabled solutions.
• Proven ability to own end-to-end data projects, from problem scoping and data extraction to analysis, insight generation (including BI tools), and business recommendations.
• Advanced SQL and Python at production-grade standard, with experience on large-scale data systems (Presto, Hive, Spark).
• Rapid front-end prototyping: vibe-coded dashboards, apps, or embedded analytics built at speed for non-technical audiences.
• Advanced Tableau proficiency for certified, production-grade BI delivery.
• Metrics governance and certification: ability to define, document, and certify metrics anchored to a single source of truth.
• Production LLM and prompt engineering experience, including shipped LLM-integrated workflows, governed prompt libraries, and retrieval-based systems.
• Agentic system and orchestration design: tool chaining, context management, and reliable pipelines with minimal human-in-the-loop intervention.
• RAG, vector databases, and semantic search applied to unstructured contact and case data.
• Agent output evaluation and observability experience, monitoring AI pipeline quality and maintaining governance guardrails.
• Strong communication skills to translate complex AI-powered solutions into clear narratives for non-technical stakeholders.
• Self-starter mindset with high ownership, comfortable operating with quarterly autonomy in a fast-paced environment.

Details

• Location: Gurugram, India.
• Employment is in the Advanced Analytics family, supporting business leaders within Community Support.
• Annual base pay range: ₹1,960,000 to ₹2,800,000 INR, inclusive of allowances, subject to change.