Senior Analyst - Credit and collections

Overview

Senior Analyst for Credit and Collections, acting as the single point of contact for allocated customers on order fulfilment, scheduling and cash collection.

What you'll do

• Schedule and lead regular communications with customers and Sales to drive customer satisfaction and cash collection, and flag and eliminate recurring issues (service, cash, dispute, data or technical).
• Proactively collect cash from customers.
• Manage credit risk by monitoring customer payment behaviour, proposing credit limit changes and making suggestions on order release.
• Manage the customer ledger, keeping reason codes and text up to date for overdue invoices, rejected deductions and unidentified deductions.
• Give input to cash forecasting.
• Review bad debt situations with In-market Commercial Finance and drive decisions on provision and write-off.
• Perform cash application for the allocated customer portfolio, including posting and allocation up to invoice level.
• Take ownership of incoming customer queries and raise and respond to Internal Query Management tickets on time.
• Update customer contact details and the knowledge book regularly.
• Manage relationships with customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution teams.
• Actively promote the CARM (Sarbanes Oxley) / control agenda.
• Produce reporting to support customer communication and root cause analysis.

What you'll need

• Willingness and ability to build strong relationships with customers.
• Excellent customer service and customer care mind-set.
• Excellent interpersonal and communication skills, with assertiveness.
• Ability to act as single point of contact for own customers, taking full ownership of order fulfilment, scheduling and cash collection.
• Ability to leverage the role to influence customers and drive cash results and customer satisfaction.
• Willingness to gather detailed knowledge of customers.
• Ability to prioritise own tasks based on knowledge of the customer's business.
• Ability to deliver on promises.
• Proactive, solution-focused mind-set and positive can-do attitude.
• Ownership and entrepreneurial attitude, driving issue resolution and escalating where necessary.
• Self-confidence and ability to work independently without strong line manager support.
• Looks for and responds to feedback.
• Active team player.

Details

• Primary location: Bangalore Karle Town SEZ.
• Worker type: Regular.