Senior Analyst – CRM Field Operations

Overview

Hands-on CRM operational and administration role supporting the day-to-day health and performance of the CRM platform used by customer-facing field teams across multiple international markets, within Global Sales Systems & Capabilities (CBIT) in Hyderabad.

What you'll do

• Act as the operational point of contact for an assigned set of markets, reporting to the CRM Field Operations Lead.
• Resolve field-impacting CRM issues.
• Execute field processes such as territory alignment and user lifecycle changes.
• Safeguard data quality.
• Support releases and market onboardings, applying global standards to each market's regulatory, language, and go-to-market needs.
• Use AI-assisted tools and automation as the default way to triage, analyze, test, and document, and look for ways to replace manual effort with scalable operations within the guardrails of a regulated life-sciences environment.

What you'll need

• 4–5 years of hands-on experience with a life-sciences CRM platform (e.g., Veeva CRM / Vault CRM, Salesforce).
• Strong sense of ownership.
• Communication skills to work effectively with business users, global teams, and vendors across time zones.

Details

• Location: Hyderabad, India.
• Work model is assigned based on core responsibilities (site-essential, site-by-design, field-based or remote-by-design).