Senior Analyst, Payments

Overview

Senior Analyst on the Zillow Group Payment Program Management team, overseeing billing and payments projects and optimizing billing and payment workflows in the Zuora enterprise billing system.

What you'll do

• Expand billing and payment reporting capabilities leveraging AI tools (e.g., Claude, ChatGPT, Gemini).
• Evaluate operational workflows to identify and implement automation opportunities in partnership with business, accounting, and technical teams.
• Lead strategic initiatives to optimize card and ACH acceptance performance while reducing processing costs.
• Manage incident response and mitigation for payment-related outages and performance degradation to ensure operational continuity.
• Drive operational projects to enhance Zuora functionality and integration with upstream customer-facing systems and downstream processing partners.
• Serve as the primary point of contact for SOX audits and compliance reviews.
• Gather business requirements and design functional specifications for customized payment software capabilities across business units.
• Analyze upstream ERP scenarios to deliver actionable recommendations and ensure alignment across functional teams.
• Review custom solutions and test results to verify compliance with technical, business, and regulatory requirements.
• Lead UAT cycles with cross-functional stakeholders and support the deployment of payment solutions.
• Act as a Zuora Subject Matter Expert (SME) to maintain and adapt configurations in response to evolving business needs and upstream system updates.

What you'll need

• Bachelor's degree in Computer Science, Applied Sciences, Finance, or Accounting.
• 5+ years of experience in a technology company, focusing on Finance, eCommerce, Subscription, and operational support models.
• 5+ years in Accounting, Corporate Finance, or Billing/Payments using enterprise ERP/billing systems (e.g., Zuora, NetSuite, Oracle).
• Familiarity with PCI, NACHA, and SOX compliance, audit requirements, and controls.
• Strong analytical skills and advanced proficiency with Microsoft Office Suite or Google Workspace.
• Experience using Jira for project management.
• Experience using AI tools such as Databricks, Claude, ChatGPT, Gemini, and NotebookLM.
• Proven collaboration with technical stakeholders, including product managers, developers, and data management teams.
• Highly organized and efficient, with strong skills in cross-functional teamwork and task prioritization.
• Exceptional business acumen, quick learner, problem solver, great communicator, and interpersonal skills.

Details

• Remote position; employees work from a physical location of their choice, which must be identified to the Company.
• U.S. employees may live in any of the 50 United States, with limited exceptions.
• Standard base pay range of $73,900.00 - $118,100.00 annually in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC.
• Standard base pay range of $70,200.00 - $112,200.00 annually in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia.
• Eligible for equity awards based on experience, performance and location.
• Employees will not be paid below the salary threshold for exempt employees in the state where they reside.