Senior Analyst - Pension Administration

Overview

A senior pensions administration role supporting clients and scheme members on complex queries and calculations, and peer reviewing and coaching the calculations of more junior team members.

What you'll do

• Communicate with clients and scheme members on complex queries by letter, email and telephone when required.
• Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
• Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events.
• Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
• Ensure errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales.
• Monitor project income and work with your manager to ensure client projects are delivered on plan and to budget.
• Identify opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
• Keep abreast of technical developments and procedural and legislative changes, and discuss and act upon their implications.
• Advise on procedural and legislative changes and support client relationships through budgeting and process improvement.

What you'll need

• Experience liaising with clients and trustees.
• Ability to perform complex pension calculations, and to peer review other calculations to a high standard of accuracy.
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• In-depth knowledge of UK pensions legislation.
• Good communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Ability to analyse and improve processes.

Nice to have

• Relevant professional qualification (e.g. PMI).

Details

• Location: Mumbai, India.