Senior Analyst, ServiceNow IRM

Overview

Support the operation, administration, testing and coordination of ServiceNow Integrated Risk Management (IRM) workflows used by Enterprise Risk Management (ERM) and Internal Audit (IA) teams, working closely with the ServiceNow IRM Product Owner.

What you'll do

• Support ongoing administration of ServiceNow IRM modules, including data updates, documentation management and routine configuration checks.
• Monitor user queries, troubleshoot issues and escalate technical items to the platform team or Product Owner as appropriate.
• Assist in preparing user guides, training materials and reference documentation.
• Coordinate training sessions, gather user feedback and monitor adoption.
• Support end-users to ensure consistent and accurate use of the platform.
• Execute defined test scripts for enhancements, workflow updates, configuration changes and bug fixes.
• Document test results, track defects and ensure timely follow-up with technology teams.
• Support user acceptance testing (UAT) coordination across ERM and IA teams.
• Assist in preparing change requests and governance documentation.
• Support the Product Owner in tracking backlog items, status and delivery progress.
• Maintain documentation and process maps of configuration standards.
• Prepare operational reports, dashboards and metrics to support management oversight.
• Assist with data validation and quality checks across ERM and IA processes.
• Compile insights from usage data, testing results and issue logs to support continuous improvement.
• Identify repetitive tasks or manual steps that could be candidates for simplification or automation.

What you'll need

• 2–4 years of experience in risk and/or audit technology operations, or platform administration.
• Master's degree in finance, Information Systems, Risk Management, or equivalent experience.
• Strong attention to detail with excellent organization and time-management skills.
• Good analytical and problem-solving skills, with the ability to follow defined procedures.
• Clear communicator, comfortable supporting users and documenting processes.
• Proficient in Microsoft Office and collaboration tools (e.g., Teams, SharePoint, Excel, CoPilot).
• Continuous improvement mindset and adaptability to change.
• Proactive and eager to learn, with a strong interest in risk and technology-enabled workflows.

Nice to have

• ServiceNow experience.
• Exposure to risk or audit processes (e.g., control testing, risk assessments, issue management).
• Familiarity with workflow tools, ticketing systems or process mapping tools.
• Interest in pursuing relevant certifications (e.g., ServiceNow).

Details

• Location: Hyderabad, Telangana, India.
• Full-time employee role.
• Staggered shifts on a rotational basis to provide global business coverage.
• Workplace model: work in your designated office at least four days a week, with one day working outside an Invesco office.