Senior Associate Service Transition Specialist

Overview

Supports transition activities as a developing subject matter expert, with the focus on delivering a service transition to the agreed timeframe, costs and service outcomes.

What you'll do

• Implement, run, govern and control transition projects from inception through to completion.
• Manage client relationships and maintain positive relationships and constant communication with all internal stakeholders during a service transition project.
• Plan and facilitate engagement sessions with stakeholders in a service transition project.
• Manage and mitigate service transition risks.
• Manage client and internal escalations as per the standard escalation processes.
• Report on transition execution against the contracted planning and identify any major issues.
• Ensure handover for service execution and operational readiness validation has been successful.
• Support new services through an Early-life-support model as required.
• Ensure that all service transition-planning projects meet objectives and timing.
• Hand over the risk register to the service operations team.
• Manage thorough validation and testing of services provisioned as part of the transition.
• Perform any other related task as required.

What you'll need

• Developing understanding of the organization's services portfolio and capabilities.
• Developing track record of medium to complex Services Transition Management delivery within an IT environment.
• Developing knowledge of Project and Transition Management governance, frameworks and methodology.
• Excellent ability to communicate.
• Ability to interpret, deconstruct and contribute to contractual collateral.
• Excellent organization skills.
• Ability to construct plans and schedules within a framework.
• Ability to look ahead and mitigate potential issues before they arise.
• Developing business and commercial acumen.
• Ability to think tactically with an understanding of the operations of a service delivery and operations business.
• Bachelor's degree or equivalent in Information Technology or related field.
• Moderate level of experience within Service Transitioning / Project management.
• Moderate level of experience in applying, managing and executing transition management approaches and applicable methodologies.
• Moderate level of demonstrated track record of completing successful transitions into a multi-tier delivery organization.
• Moderate level of experience in managing stakeholder relationships, including clients and vendors.

Nice to have

• Recognized Project Management certification (PMP, PRINCE2).
• ITIL certification.

Details

• Location: Bangalore, India.
• Workplace type: Hybrid.