Senior Cisco Network Engineer

Overview

Senior network engineer responsible for implementing, administering and troubleshooting network infrastructure, supporting customers and meeting SLA and OLA targets.

What you'll do

• Implement, administer, and troubleshoot network infrastructure, including wireless access points, routers, switches and WLAN controllers.
• Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
• Remotely support customers and/or onsite technicians with test and turn-ups of WAN and LAN equipment.
• Configure and manage LANs, WANs, wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.
• Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.
• Maintain, monitor, and troubleshoot within Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change Management.
• Work with the engineering department to develop customer and device specific knowledge base.
• Maintain and prepare design documents for all network infrastructure.
• Maintain on-call availability to respond to network issues and up-time.
• Plan and implement network changes as per the ITIL change management process.
• Meet and exceed customer SLA or OLA metrics.
• Work with third party vendors to remediate and resolve customer issues.

What you'll need

• Minimum 6 years of experience in supporting network infrastructure.
• ITIL foundation knowledge and certification.
• Hands-on experience with Cisco routers, Catalyst switches, Nexus switches, WLCs and Meraki devices.
• Hands-on experience with HP and Aruba switches, routers and WLCs.
• Hands-on experience with Cisco ISE, Cisco DNAC, ACI and SD-WAN (Silver Peak, Velocloud etc.).
• Good level of understanding of virtualization concepts.
• Hands-on experience in public cloud environments such as MS Azure and AWS.
• Automation of tasks and continuous improvement.
• Professional level certification in one or more fields (Cisco: CCNA, CCNP, SISE; Aruba: ACSA, ACSP, ACMX, ACSDP).
• Proficient with standard troubleshooting practices and methodologies.
• Ability to think through problems and visualize solutions.
• Knowledge of application, transport and network level protocols.
• Good analytical and problem-solving skills.

Details

• Location: Bangalore, KA, India.
• Flexible and available with scheduling; on-call availability required.