Senior Client Success Manager

Overview

Senior Client Success Manager serving as a trusted advisor to clients and the operational lead across assigned accounts, driving client success, campaign execution, growth opportunities, and alignment between client objectives and Zeta's solutions.

What you'll do

• Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate.
• Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements.
• Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients.
• Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives.
• Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met.
• Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation.
• Develop and manage project plans, timelines, and deliverables while proactively identifying and mitigating risks.
• Ensure seamless coordination across internal teams to drive operational excellence and high-quality client deliverables.
• Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests.
• Lead recurring client meetings, including weekly status calls, quarterly business reviews, and strategic planning sessions.
• Develop clear, concise, and impactful client-facing materials that communicate performance, progress against objectives, and future opportunities.
• Maintain comprehensive documentation of client activities, decisions, deliverables, and action items to ensure alignment and accountability across teams.

What you'll need

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.
• 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role.
• Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization.
• Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment.
• Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations.
• Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively.
• Exceptional written, verbal, presentation, and business communication skills.

Nice to have

• Experience working within a cross-functional environment that includes Sales, Operations, Creative, Analytics, and Product teams.
• Ability to interpret campaign performance and identify opportunities for optimization and growth.
• A proactive, client-first mindset with a passion for delivering measurable business results.
• Experience presenting to executive-level stakeholders.

Details

• Location: Remote, United States.
• Willingness to travel as needed to support client meetings, business reviews, and company events.
• Salary range: $80,000.00 - $100,000.00, depending on location and experience.