Senior Content Engineer – Technical Documentation & Generative AI

Overview

Senior Content Engineer on Cisco's Technical Communications team, leading strategic content initiatives and AI-driven innovation in technical documentation for networking technologies.

What you'll do

• Define documentation strategies, standards, workflows, and governance to ensure consistent, high-quality content.
• Leverage Generative AI and LLMs to automate workflows, improve content accuracy, and enhance efficiency.
• Design scalable content solutions, optimize CMS platforms, and enable structured, reusable, AI-ready documentation.
• Establish quality metrics and leverage analytics and customer feedback to improve content effectiveness.
• Partner with Engineering, Product Management, and stakeholders to align documentation with product roadmaps.
• Lead complex documentation initiatives, optimize resources, and drive process improvements.
• Guide technical writers, share best practices, and champion AI tool adoption.
• Influence content strategy and drive innovative, customer-focused documentation solutions.

What you'll need

• 12+ years in Technical Writing, Content Engineering, or Technical Communications, with experience leading complex documentation initiatives.
• Expertise in content architecture, structured authoring, CMS, content reuse, and documentation governance.
• Experience documenting complex software or networking products, with a strong understanding of networking technologies.
• Proven ability to lead cross-functional initiatives, define content quality metrics, mentor teams, and influence stakeholders.
• Experience with DITA, XML, Markdown, Git-based documentation workflows, or Docs-as-Code.
• Exposure to content analytics, automated quality validation, personalization, and workflow automation.
• Practical experience with LLMs, prompt engineering, AI-assisted content creation, and quality validation, along with driving AI adoption, mentoring global teams, and promoting knowledge sharing.

Nice to have

• Experience mentoring global teams, conducting technical training, and leading organizational knowledge-sharing initiatives.
• Familiarity with Agile methodologies, CI/CD workflows, API documentation, and digital transformation initiatives.

Details

• Location: Bangalore, India.