Senior Deal Operations Analyst

Overview

Senior Deal Operations Analyst on Postman's Deal Operations team, acting as the subject matter expert in legal, revenue, deal management and Quote to Cash for Sales and Renewals. This is a hybrid role based in Bangalore.

What you'll do

• Serve as the trusted advisor and go-to resource for the Sales and Renewals teams on complex Opportunity to Cash problems
• Serve as an expert in advanced Deal Process activities that impact quota setting, bookings attainment and complex deal structuring
• Educate Sales teams on changes in processes, policies and best practices to improve performance
• Assist with cross-functional projects supporting Sales, including rollout of new products and policies and improvement of OTC processes
• Ensure Sales teams operate within deal guidelines, partnering with cross-functional teams to ensure policy compliance
• Ensure Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting
• Identify, scope and deliver process and systems changes that improve operations for the Sales organization
• Adapt to new business processes in a fast-paced environment
• Travel to regional offices to meet directly with Sales teams and cross-functional leaders
• Coach and mentor other team members, assisting with onboarding, day-to-day training and collaborating to solve business problems
• Understand end-to-end OTC processes and serve as an expert on the roles and responsibilities of cross-functional support teams
• Take ownership and program manage issue resolution across back-office teams, performing initial triage of issues identified by Sales and managing them until fully resolved
• Assess recurring issues and recommend process and system changes to improve the OTC process
• Engage directly with clients through written and verbal communication to resolve OTC issues
• Manage escalations of all OTC issues from Sales and clients
• Go above and beyond in supporting Sales teams and clients

What you'll need

• 8+ years of operations experience with technology companies in functions such as deal desk, finance, revenue, deal operations, contracts operations or contracts management
• Ability to work in ambiguous environments under tight and unpredictable timelines
• Developed and maintained standard deal operations processes, approval matrixes and order terms
• Strong structured problem-solving skills and practical judgment in complex situations
• Ability to work with a high degree of autonomy
• Willingness to work in a highly demanding and results-oriented team environment

Nice to have

• Experience with CPQ and Ironclad

Details

• Location: Bangalore, India
• Hybrid: 3 days required in office
• Hours are based around business needs; flexibility needed around month-end and quarter-end
• Ability to travel to regional offices