Sales Operations Manager

Overview

Lead and develop the India Sales Operations team, ensuring seamless operational support across the customer lifecycle while driving operational excellence, compliance and continuous improvement.

What you'll do

• Lead, coach and develop the India Sales Operations and Sales Support team.
• Manage team capacity, workload allocation and performance against agreed service levels.
• Oversee the end-to-end quote-to-order and order-to-delivery process.
• Ensure accurate and timely processing of quotations, orders and customer requests.
• Act as an escalation point for complex customer, supplier and fulfilment issues.
• Monitor operational performance, backlog, order status and delivery commitments.
• Drive resolution of delivery delays, returns, credit notes and invoicing discrepancies.
• Build strong working relationships with distributors, vendors and logistics partners.
• Collaborate with international Sales, Commercial, Finance, Procurement and Operations teams.
• Ensure compliance with company policies, processes and India-specific operational requirements.
• Maintain operational controls, audit trails and supporting documentation.
• Identify and implement process improvements, automation opportunities and operational efficiencies.
• Support onboarding of new customers and readiness for key business opportunities.
• Establish, track and report on operational KPIs, trends and performance metrics.
• Identify operational risks and implement appropriate controls and mitigation plans.
• Support the implementation of new systems, tools and operational capabilities.

What you'll need

• Experience in Sales Operations, Order Management, Customer Operations or a similar operational leadership role.
• Proven people management experience, including coaching and developing high-performing teams.
• Strong understanding of B2B quote-to-order, order-to-delivery and post-sales processes.
• Experience working with distributors, vendors and logistics providers within India.
• Excellent organisational, problem-solving and operational planning skills.
• Strong commercial awareness and ability to balance customer and business needs.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent stakeholder management and communication skills.
• Experience working with international teams and cross-functional stakeholders.
• Strong knowledge of ERP, CRM and order management systems.
• A continuous improvement mindset with experience driving process optimisation and automation.
• High levels of accountability, ownership and attention to detail.
• Comfort exploring how AI can enhance strategy, decision-making and team performance, and guiding others in building confidence with AI tools and practices.

Nice to have

• Experience within IT, technology distribution or a similar industry.
• Knowledge of GST, e-way bill processes and India-specific operational requirements.

Details

• Location: Bangalore, India.