Sales Strategy & Operations Manager

Overview

Join Ethos's Revenue Operations team for the B2C go-to-market teams as a high-impact, high-visibility individual contributor, with a career path toward a managerial role over time.

What you'll do

• Proactively monitor and maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions.
• Develop, implement, and maintain standard operating procedures for Salesforce and other systems to keep the team current on cases, tasks, and overall activity goals.
• Optimize processes and system configuration to improve the efficiency and effectiveness of sales programs and people.
• Drive end-to-end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, supporting strategic projects internally and cross-functionally.
• Create reports and dashboards to measure key revenue metrics and perform deep analyses of leading, in-process, and lagging indicators.
• Drive data cleanliness initiatives and support reporting needs for Executive and GTM teams, including monthly revenue dashboards and Quarterly Business Reviews.
• Turn quantitative analysis and qualitative feedback into actionable insights to improve processes and strategy.
• Help define and maintain the full marketing-to-sales funnel process, data, systems, and workflows.
• Enable and maintain the Consumer Sales system stack and roadmap, including tools like Salesforce, and keep an eye on the next best technologies.

What you'll need

• 4+ years of overall experience, preferably in Revenue/Sales Operations, P&L, Ops and Strategy, or other related fields.
• 2+ years of experience in a Revenue/Strategy/Growth function in B2C.
• Proficiency in analytical tools such as Excel and SQL to derive actionable insights from data.
• Demonstrated ability to work in a high-growth, ambiguous startup environment.
• Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion.
• Comfort with numbers and analysis, with a desire to build analytical skills.
• Exceptional written and oral communication skills.
• High standards of accuracy and strong attention to detail.
• Ability to work cross-functionally in a fast-paced, dynamic environment.

Nice to have

• Tier-1 undergraduate or Tier 1/2 MBA (with at least 2 years of experience post MBA).
• Salesforce system admin experience, and experience configuring and using sales technologies such as CRM (Salesforce, HubSpot) and telephony tools.
• Experience in B2C/D2C startups.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.