Regional Customer Success Operations Manager

Overview

Regional Customer Success Operations Manager who enables Customer Success teams to drive customer retention and growth through scalable processes, operational excellence, and execution of strategic initiatives, bridging global strategy with regional execution.

What you'll do

• Partner with Regional CS leaders to improve operational performance and execution.
• Lead cross-functional global CS initiatives from planning through rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and influence roadmap priorities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.

What you'll need

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Proven experience leading cross-functional projects in a global organization.
• Strong project management, analytical, and stakeholder management skills.
• Data-driven, proactive, and comfortable working in a fast-paced environment.

Nice to have

• Experience with building AI tools.
• Experience with Salesforce and business intelligence tools.

Details

• Location: Bangalore.
• Work mode: Hybrid.
• Employment type: Full-time.