Senior Project Manager

Overview

Senior Project Manager in the Global Business Services team, managing business process transitions from existing locations to offshore/nearshore or provider locations, with transitions as the primary focus and other projects as directed.

What you'll do

• Manage the transition scope and coordinate all stakeholders.
• Build and manage transition plans.
• Act independently to deliver to schedule, budget, and scope.
• Run projects, monitor progress, track risks, escalate and drive to resolution as needed.
• Report on status and support resource and financial reporting.
• Execute project controls.
• Support the business case creation, presentation, and gather approvals.
• Create efficient and effective project plans, adjusting approach to organizational and operational structure needs.
• Deliver on the transition/project plan and report progress and risks; develop corrective action where necessary.
• Own communication and relationship with countries in the respective region.
• Execute transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule.
• Collect business/country requirements and understand business needs.
• Act as liaison for all activities and stakeholders for the assigned transition/project and manage day-to-day communication.
• Manage change, assess risks, and implement proper mitigation plans where required.
• Coordinate and facilitate documenting project/transition related policies and procedures, if required.
• Identify and document process improvement opportunities for possible implementation after transition and/or project closure.
• Coordinate training/workshops of local personnel in respective countries/regions or Shared Service Center employees.
• Ensure seamless transfer of business processes from local sites to the Shared Services, including service level agreements (in cooperation with GBS Service Management).
• Manage all stages of the migration process to successful completion.

What you'll need

• Academic degree or equivalent experience in relevant subject matter.
• Minimum of 5 years of experience in transition project management.
• Experience in transitioning complex projects.
• Extended knowledge of service transition methodology, tools and templates.
• Strong implementation experience.
• Good understanding of change management.
• Background in business processes in a BPO or Shared Service Center environment.
• Excellent written and verbal communication skills paired with persuasiveness, self-confidence and strong intercultural skills and understanding.
• Team player with a strong drive to create a positive work environment, able to motivate and empower employees and work effectively across teams.
• Passion for continuous learning, solid comprehension and fast familiarization with new and complex tasks.
• Solution-oriented, proactive and out-of-the-box thinking personality.
• Excellent skills to set priorities and self-manage high volume workload.
• Ability to take the lead and proactively solve issues or potential risks.
• Very good planning and organizational skills.
• Ability to work independently in an ambiguous, dynamic environment.
• Very structured way of working with focus on efficient and effective processes even under pressure.

Nice to have

• Project Management certification.
• Knowledge of process improvement methodology.

Details

• Location: Bengaluru, KA (Fresenius Medical Care India Global Hub).
• Hybrid work environment.