Senior Developer Success Engineer - Singapore

Overview

Frontline technical expert for Temporal's developer community, helping users deploy and scale Temporal in cloud-native environments and resolve complex infrastructure issues.

What you'll do

• Troubleshoot complex issues across Temporal workflows, SDKs, workers, and infrastructure using logs, metrics, and tools such as Grafana and Prometheus.
• Diagnose problems, reproduce bugs, and guide customers toward reliable, scalable production deployments.
• Independently drive technical solutions, including debugging complex production issues and designing infrastructure best practices once ramped up.
• Optimize performance and reliability for developers working with distributed systems.
• Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability.
• Influence platform improvements, including enhancing tooling and developing self-service infrastructure solutions that simplify troubleshooting.
• Serve as a bridge between developers and the Temporal platform, keeping reliability, performance, and developer experience as top priorities.

What you'll need

• 6+ years of experience as a developer, preferably fluent in one or more of Python, Java, Golang, or TypeScript.
• Experience deploying and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
• Minimum of one year of experience in an internal or external customer-facing role.
• Passion for helping others regardless of who they are or how they act.
• Experience working with or as part of remote teams.
• Strong written and verbal communication skills.
• Seek to understand first, lead with data, and rely on facts.

Nice to have

• Previous experience in customer-facing positions such as professional services consultant, solutions architect, or customer engineer.
• Experience with security certificate management and implementation.
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.

Details

• Location: Singapore.