Senior Director, Developer Relations

Overview

Lead Twilio's global Developer Relations organization as Senior Director, building the strategies and programs that inspire and equip developers, reporting into Marketing while working closely with Product and Go-To-Market.

What you'll do

• Serve as a figurehead, influencer, and key speaker on the global DevRel circuit, setting a high standard for how Twilio engages with builders online and offline.
• Define the long-term global narrative for developer marketing.
• Build consensus and influence at the executive level to ensure cross-functional alignment with Product, Marketing, and GTM teams.
• Recruit, mentor, and cultivate a global organization of Developer Evangelists, Advocates, and community specialists.
• Foster a culture of technical excellence that blends engineering rigor with marketing storytelling.
• Guide and scale Twilio's global Startups Program, including strategic frameworks, partnerships, and early-stage developer initiatives.
• Oversee a comprehensive technical content program (video, newsletters, and YouTube) showcasing the art of the possible with Twilio.
• Partner closely with the PR team to fuel the creator and influencer engine, leveraging internal advocates and external partners.
• Evolve community and forums strategy into a modern, high-engagement motion.
• Build User-Generated Content (UGC) and ambassador programs that turn developers into long-term advocates.
• Spearhead Twilio's Builder event strategy, ensuring the team is on the ground at major developer gatherings and meetups.
• Build strategic relationships with adjacent ecosystem partners to unlock co-marketing and launch activations.
• Act as steward of the developer experience, navigating sensitive public community situations and synthesizing community signals to inform the product roadmap.

What you'll need

• 7+ years of leadership experience managing developer relations, technical evangelism, or community advocacy programs, and 10+ years total working in this technical field.
• Proven track record of building, training, and scaling technical global teams to support local and global stakeholders.
• Deep technical baseline with an understanding of software developer personas and workflows (e.g., former full-time developer or hands-on software development experience).
• Strong data-driven execution skills with demonstrated understanding of marketing motions and user growth metrics.
• Excellent communication skills with the ability to influence and build trusted relationships with C-level executives, journalists, bloggers, and industry analysts.

Nice to have

• Experience leading a developer relations team that directly supports a bottom-up, Product-Led Growth (PLG) self-service GTM motion.
• Firsthand experience contributing to or directing prominent open-source software communities or public engineering forums.
• An established professional network spanning diverse technical communities, platform ecosystems, and developer networks.

Details

• Remote role based in the USA.
• Approximately 30% travel anticipated.
• May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
• Open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State, with separate pay ranges listed for candidates in those locations.