Senior Director, Strategy & Enablement

Overview

Senior leader in the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers, shaping and executing the GDC's strategic agenda across business strategy, program management and talent strategy.

What you'll do

• Define and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadership
• Translate the Professional Services business strategy into GDC-specific priorities, operational plans and measurable outcomes
• Lead strategic planning cycles (annual operating plan, quarterly business reviews) ensuring alignment across GDC Practices
• Monitor industry trends in professional services delivery, including AI-augmented delivery, to inform GDC strategy
• Lead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability and operational efficiency
• Establish governance cadences and frameworks to ensure accountability, transparency and timely decision-making across programs
• Own change management for GDC-wide transformation initiatives, driving adoption and sustained behavior change
• Develop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud and Agentforce)
• Partner with GDC People Partners and global Talent teams to identify capability gaps and design targeted upskilling, reskilling and career development programs across GDC locations
• Build talent pipelines for next-generation roles
• Champion a learning culture across the GDC, embedding learning agility and growth mindset as core organizational practices
• Integrate talent readiness as a strategic pillar of every GDC transformation and growth initiative
• Serve as strategic thought partner to GDC senior leadership and connective tissue between the GDC and global PS functions (Sales, Finance, HR, Enablement, Practice)
• Build trusted relationships with regional delivery leaders, COEs and cross-functional stakeholders to drive alignment on shared priorities
• Prepare and present executive-level communications, strategic narratives and business reviews for PS and Salesforce leadership audiences
• Navigate complex, matrixed environments, aligning stakeholders across geographies, time zones and organizational layers
• Represent the GDC's strategic interests in global PS planning forums and leadership discussions
• Lead and grow a high-performing Strategy & Programs team within the GDC, providing clear direction, coaching and development opportunities
• Build a team culture grounded in driving value for stakeholders and ownership of outcomes

What you'll need

• 18+ years of experience in strategy, transformation or programs roles, ideally within professional services, consulting or a global technology company
• Masters in Business Administration
• Proven ability to lead complex, cross-functional programs in a global, matrixed environment
• Strong analytical and structured problem-solving skills with the ability to translate insight into action
• Exceptional executive communication and storytelling skills, comfortable presenting to C-suite and global leadership audiences
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate Salesforce Field Service solution development, Apex, Lightning Web Components, Flows, mobile application development and integrations while maintaining platform security, performance and Salesforce best practices
• Practical fluency in using AI coding assistants and modern development ecosystems to maximize development productivity, optimize Field Service solutions, document custom implementations, and deliver secure, scalable, and high-quality solutions

Nice to have

• Experience within Salesforce Professional Services or a Salesforce SI partner ecosystem
• Familiarity with Salesforce platform capabilities, including Sales Cloud, Service Cloud, Data Cloud and Agentforce
• Experience with GDC/delivery center strategy

Details

• Location: India - Bangalore
• Job category: Customer Success