Senior Engineer, End User Compute

Overview

Senior engineer responsible for the direction, development, enhancement and maintenance of the enterprise end user computing (VDI) environment built on AWS WorkSpaces and AppStream 2.0, supporting multi-region, multi-site VDI environments and on-call coverage for critical incidents in the APAC zone.

What you'll do

• Be responsible for overall direction, development, enhancement and maintenance of the enterprise VDI environment (AWS Workspaces/AppStream), including analysis, planning, development and implementation of new features and enhancements to provide required levels of service to the organization.
• Manage day-to-day administration, planning, and problem-solving for VDI infrastructure (AWS WorkSpaces and AppStream 2.0).
• Implement automated lifecycle management routines (auto-termination of idle resources, automated running-mode adjustments, right-sizing) alongside user notifications to maintain cost efficiency.
• Utilize PowerShell, Python, and Jenkins to automate repeated operational tasks, service requests, and maintenance workflows.
• Leverage AWS CLI and CloudWatch to streamline monitoring, operational reporting, and issue resolution.
• Accurately maintain all documentation related to configuration, SOPs, processes, asset inventories, topologies, administration manuals, support contacts etc.
• Work with Application Owners and vendor to resolve complex issues in order to ensure a stable environment.
• Identify and work on areas of service improvement and standardizing processes.

What you'll need

• Proven experience (7+ years) as a senior engineer supporting enterprise VDI environments (AWS WorkSpaces, AppStream 2.0, Citrix XenDesktop/XenApp, RemoteApp).
• Proven ability to build and operate AWS VDI environments at scale.
• Solid knowledge of enterprise networking, Active Directory, SAN storage, security principles, and backup strategies.
• Strong proficiency in PowerShell, Python, or shell scripting alongside CI/CD tooling (Jenkins, Terraform, AWS CloudFormation).
• Deep familiarity with AWS CLI, CloudWatch, VPC, EC2, S3, and AWS Service Catalog.
• Proven expertise in isolating, diagnosing, and resolving complex technical issues.
• Strong expertise in identifying performance bottlenecks and implementing cost-saving measures.
• Support Multi-region, Multi-site, VDI environments and be on call for critical incidents for APAC Zone.
• Strong understanding of Agile methods, collaborative development, continuous learning, customer focus, and ownership.
• Working familiarity with JIRA and Service Now.
• Demonstrated experience executing medium-to-large-scale migrations from legacy VDI platforms onto AWS Cloud infrastructure.

Details

• Location: Bangalore.
• On-call duty for critical incidents in the APAC zone.