Senior Engineer Services Engineering - Automation & Controls

Overview

Senior Engineer, Automation & Control, Service Engineering responsible for technical support, issue resolution, root cause investigations and technical leadership for instrumentation, automation and control systems during project installation and commissioning.

What you'll do

• Provide on-site and remote technical support for instrumentation, automation and control systems during installation and commissioning phases of projects.
• Respond to internal and external customer requests for technical issue resolution using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices and procedures.
• Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and help engineering identify and drive corrective actions.
• Establish and maintain relationships with customers to ensure customer technical issues and requirements are understood and addressed in a timely manner.
• Lead and program-manage root cause analysis and investigation activities for product technical issues.
• Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting assigned projects to resolve customer technical issues.
• Prepare technical presentations for Baker Hughes leaders and customers, ensuring timely communication of significant issues or developments.
• Ensure compliance with safety, quality and environmental standards during all phases of work.

What you'll need

• A Bachelor's Degree in Electronics/Electrical or equivalent Engineering degree from an accredited college or university.
• Knowledge and hands-on experience with GE Control Systems such as MarkVIe, MarkVIeS SIL System, Proficy Machine Edition, PLCs and DCS.
• Ability to interpret control logics and troubleshoot operational issues of the systems.
• Experience interpreting engineering and technical documents such as Process & Instrument Diagrams (P&ID) and wiring diagrams.
• Minimum 8 years of technical experience on control systems and rotating machinery working at project sites.
• Availability to work during weekends for emergency technical support.
• Knowledge of any Baker Hughes or equivalent OEM products or technologies such as aeroderivative or heavy-duty gas turbines, steam turbines or motor-driven centrifugal compressors.
• Passion and enthusiasm to work in a fast-paced, challenging and dynamic environment.
• Fluency in English with excellent communication and presentation skills.
• Ability to engage proactively, influence others and lead small teams.
• Flexibility to travel to different sites as per business requirement.

Nice to have

• Experience in a matrix leadership environment.
• Prior experience in a design engineering or field maintenance/customer service-facing role.
• Ability to communicate effectively with technical and non-technical audiences.
• Ability to work well with teams and communicate requests and requirements clearly.
• Experience working in a global, matrix organization and ability to make timely and sound decisions based on data.
• Ability to interface effectively with all levels of an organization and demonstrated leadership to pursue correct engineering actions in adverse conditions or situations.
• Self-starter with strong technical and analytical skills.
• Strong technical aptitude and problem-solving skills, including awareness of applicable engineering tools and systems.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.

Details

• Location: Bangalore, Karnataka, India.
• Provide on-site and remote technical support.
• Work during weekends for emergency technical support.
• Travel to different sites as per business requirement.