Senior Engineering Manager(Site Reliability Engineering) – DTC Platform

Overview

Lead the Site Reliability Engineering and Platform Operations teams for PUMA's DTC technology landscape, driving reliability, scalability, cloud governance and operational excellence within the DTC Platform Engineering organisation.

What you'll do

• Define and execute the SRE strategy, operating model and roadmap in line with DTC and Platform Engineering priorities.
• Establish and govern SLIs, SLOs, error budgets and reliability standards for critical consumer journeys and platform services.
• Drive reliability-by-design across architecture, development, testing, release and operations.
• Use reliability, availability, latency, capacity and incident data to prioritize technical debt and reduce operational risks.
• Define and track availability, error budget consumption, incident volume, MTTD, MTTR and change failure rates.
• Enable engineering teams with tooling, observability, automation and best practices that improve service reliability and stability.
• Lead the engineering response for critical incidents, providing technical leadership, service diagnosis, recovery coordination and decision support.
• Drive blameless post-incident reviews, root cause analysis, corrective actions and long-term remediation plans.
• Reduce recurring incidents and operational toil through automation, self-healing capabilities and platform improvements.
• Partner with Operations and Service Management teams to improve incident response, escalation processes, operational readiness and service resilience.
• Drive a consistent observability strategy across metrics, logs, traces, dashboards and alerting.
• Lead capacity planning, performance engineering, failure-mode analysis, disaster recovery and resilience testing for critical services and customer journeys.
• Own operational readiness for campaigns, product launches and seasonal peaks.
• Improve deployment safety through automated quality gates, progressive delivery, rollback and recovery capabilities, and change governance.
• Ensure business continuity and disaster recovery plans are documented, tested and improved based on outcomes.
• Provide leadership for the reliability and operational governance of Google Cloud Platform services and shared DTC infrastructure.
• Drive infrastructure automation, standardization and repeatability using Infrastructure as Code and GitOps practices.
• Partner with Architecture, Security and Platform Engineering to improve cloud reliability, scalability, security, compliance and cost efficiency.
• Establish guardrails for environments, access, configuration, service lifecycle management and operational controls.
• Promote sustainable cloud usage and FinOps practices while balancing availability, performance, resilience and cost.
• Build, lead and develop a high-performing SRE organisation with clear accountability and a strong service ownership mindset.
• Coach engineering managers, SRE leads and engineers through feedback, career development, succession planning and technical leadership.
• Own workforce planning, hiring, onboarding and capability development for the SRE function.
• Establish a healthy on-call culture that balances service needs with team sustainability.

What you'll need

• 12+ years of experience across Site Reliability Engineering, Platform Engineering, Cloud Engineering, DevOps or technology operations, including people leadership responsibility.
• Proven experience leading SRE or production engineering teams supporting high-traffic, business-critical digital platforms in a 24x7 environment.
• Strong track record of defining SRE strategy and implementing SLIs, SLOs, error budgets, production readiness and service ownership practices at organisational scale.
• Demonstrated experience leading major incidents, executive communication, root cause analysis and systematic reduction of operational risk and recurring failure.
• Strong knowledge of Google Cloud Platform and cloud-native architecture, including compute, networking, identity and access management, databases and managed platform services.
• Experience with Cloud Run, Kubernetes or equivalent container and serverless platforms.
• Experience with modern observability platforms and practices across metrics, logging, distributed tracing, alerting and service health dashboards.
• Experience with Infrastructure as Code and automation using Terraform, GitOps or equivalent approaches.
• Experience with CI/CD, deployment safety, capacity planning, performance engineering, resilience testing and disaster recovery.
• Strong people leadership, stakeholder management and communication skills, including the ability to influence across engineering, product, security and business teams.
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

Nice to have

• Experience in global DTC, retail, omnichannel commerce or high-volume consumer digital environment.
• Experience with FinOps, cloud cost governance and budget management.

Details

• Location: Local Office Pune (Global Function).