Senior Facilities Services Co-ordinator

Overview

Senior Facilities Services Co-ordinator supporting integrated facilities management for a leading global technology client's sites in Gurugram, hosting over 2000 people.

What you'll do

• Act as the Site Manager's trusted right hand on all facilities-related activities.
• Perform routine site inspections to ensure building processes and best practices are implemented and maintained.
• Analyze gaps and propose proactive solutions, including process improvements and cost-saving opportunities.
• Create compelling reports and presentations in Excel and PowerPoint to communicate insights and recommendations to stakeholders at all levels.
• Provide admin support including front desk duties, basic housekeeping and appointment coordination.
• Ensure key performance indicators and service level agreements are met.
• Work closely with clients and suppliers onsite to identify facility-related enquiries and requirements.
• Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships with clients through genuine, personable conversations and anticipate client needs.
• Take part in procurement of vendors and services, applying planning and budgeting skills.
• Implement and carry out safe workplace procedures, and help implement and manage risk management programs, disaster recovery and business continuity plans.
• Follow escalation and incident reporting procedures and comply with the firm's guidelines and strategies.
• Support the team and ensure practice of JLL's 'I am JLL' core behaviours.

What you'll need

• Prior experience in facilities, property management, hospitality or other related fields.
• Understanding of local occupational health and safety requirements, critical facilities, and vendor management.
• Knowledge of various property systems.
• Understanding of labour compliance.
• Exceptional organizational skills with a keen eye for detail.
• Data and gap analysis expertise, with a passion for leveraging data to drive insights.
• Excel and PowerPoint expertise to create clear, concise and impactful reports, presentations and data.
• Proactive problem solver able to identify and address challenges before they arise.
• Excellent communication and interpersonal skills to build strong relationships with stakeholders at all levels.
• Passion for service excellence and exceeding client expectations.
• Ability to address conflicts and conflicting priorities effectively.
• Proven track record of flawless project execution while following company standards and procedures.

Nice to have

• Photography and videography skills to capture workplace events, projects, employee engagement activities, and create visual content for internal communications.

Details

• Location: On-site, Gurugram, Haryana.
• Scheduled weekly hours: 48.