Senior Infrastructure Engineer - Trader Voice (Unigy-Cloud9)

Overview

Senior Infrastructure Engineer responsible for designing, engineering, stabilizing, and modernizing mission-critical Trader Voice and communications platforms, including IPC Unigy, Cloud9, and Speakerbus, supporting global trading environments. The role provides technical leadership, production support, platform lifecycle management, security and compliance oversight, vendor management, and transformation leadership.

What you'll do

• Lead the design, build, and support of Trader Voice infrastructure including IPC Unigy, Cloud9, and Speakerbus platforms.
• Ensure 24x7 availability, low latency, and high resilience of trading floor voice services across global locations.
• Own platform lifecycle management, including upgrades, patches, capacity planning, and decommissioning of legacy systems.
• Drive adoption of virtualized, cloud-enabled, and hybrid voice services where applicable.
• Provide Level 4 production support and resolve troublesome trends as they develop.
• Lead problem management activities to eliminate recurring issues and improve platform stability.
• Implement proactive monitoring, alerting, and automation to reduce operational risk and MTTR.
• Ensure Trader Voice platforms meet regulatory and compliance requirements, including voice recording, surveillance, retention, and resiliency.
• Partner with Risk, Compliance, and Audit teams to support audits, attestations, and control testing.
• Embed security best practices including access controls, encryption, and vendor risk management.
• Serve as the technical lead for strategic vendors including IPC Systems, Cloud9, and Speakerbus.
• Manage vendor relationships, licensing, SLAs, escalations, and roadmap alignment.
• Provide technical mentorship and guidance to engineers supporting Trader Voice platforms.
• Drive engineering standards, documentation, runbooks, and operational excellence.
• Lead or contribute to trading floor migrations, site builds, and voice modernization programs.
• Drive automation and operational efficiency using PowerShell and scripting.
• Manage changes in alignment with ITIL change management practices.
• Engage with vendors and manufacturers for support, upgrades, implementations, and platform roadmap planning.
• Develop and lead technical forums, working groups, and communities of practice to drive architectural discussions, idea generation, and engineering best practices.
• Work closely with Product Managers to help shape product vision, strategy, and long-term roadmaps.
• Lead or participate in high level technical concepts spanning technology and business.
• Develop specifications for complex infrastructure systems, and design and test solutions.
• Contribute to testing business, application, and technical infrastructure requirements.
• Drive solutions to reduce recovery.
• Review and analyze solutions for cloud security, secrets management, and key rotations.
• Design, code, test, debug, and document programs using Agile development practices.
• Design complex system upgrades.
• Develop long-range plans designed to resolve problems and prevent them from recurring.
• Direct the daily risk and control flow of operations, focusing on policies, procedures, and work standards.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

What you'll need

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through work experience, training, military experience, education, or one combination of these.
• 4+ years of experience in Infrastructure Engineering, with deep expertise in Trader Voice and Trading Floor technologies.
• Strong hands-on experience with IPC Unigy, Cloud9 Voice, and/or Speakerbus platforms.
• Extensive experience designing, implementing, and supporting Trader Voice solutions, including Ring-Down circuits such as ARD, MRD, Hoot, and SIP-based voice services.
• Solid understanding of VoIP, SIP, multicast, low-latency networking, and voice recording systems.
• Strong stakeholder engagement skills with ability to communicate effectively with Trading, Compliance, and Senior Leadership.
• Strong incident, problem, and change management experience aligned with ITIL.
• Experience providing Level 4 escalation support in production environments.
• Proficiency in PowerShell scripting for automation and operational efficiency.
• Strong troubleshooting and root cause analysis skills.

Nice to have

• Experience in global investment banking or capital markets environments.
• Exposure to voice recording solutions such as NICE, Verba, and Theta Lake.
• Knowledge of cloud and hybrid voice architectures, including private cloud and Azure/AWS integrations.
• Familiarity with ITIL, SRE concepts, and automation frameworks.
• Excellent communication skills for technical and leadership audiences.
• Ability to collaborate across infrastructure, security, compliance, and application teams.
• Experience working in large, regulated enterprise environments.
• Experience supporting mission-critical, front-office environments in financial services.
• Proven ability to lead complex incident response and large-scale infrastructure changes.
• Proven experience with platform lifecycle management, including patching, upgrades, capacity planning, and decommissioning.
• Experience leading infrastructure modernization or trading floor transformation programs.

Details

• Location: Bengaluru, India.
• Posting end date: 8 Oct 2026.