Senior L2 Systems Engineer

Overview

Senior Level 2 application support analyst providing expert-level technical support, troubleshooting and deep diagnostics for Digital Solutions applications deployed on cloud services, for commercial and United States government clients.

What you'll do

• Take end-to-end ownership of critical application incidents, performing root cause analysis, managing deep diagnostics, and maintaining strong client relationships until full resolution is achieved.
• Work directly with Engineering, Development Operations (DevOps), Product Owners, and Sales teams to troubleshoot issues, enhance platform stability and scalability, and seamlessly onboard new clients onto the digital solutions ecosystem.
• Actively monitor system health and manage alert notifications while adhering to Information Technology service delivery standards, policies, and regulations across Incident, Problem, and Change Management frameworks.

What you'll need

• 5+ years of experience in supporting enterprise-level applications, with a strong background operating in an advanced Level 2 support capacity.
• Strong technical knowledge of cloud-based platforms (e.g., Amazon Web Services, Microsoft Azure, or Google Cloud Platform), on-premises multi-tier architectures, Linux operating systems, log analysis tools, and modern observability frameworks such as Datadog or Grafana.
• Proven ability in root cause analysis, Information Technology service delivery (Incident, Problem, and Change Management), process automation, Python scripting, and utilizing ticketing tools like ServiceNow or Jira.
• Minimum Bachelor's degree or applicable work experience (BS, MS, or MBA from an accredited/recognized university).

Details

• Location: Bangalore, India (Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center).
• Category: Information Technology.