Senior Lead Network Engineer

Overview

As a Network Support Specialist, you will troubleshoot and resolve network issues in a complex, multi-vendor environment, making configuration changes and implementing security policies, including emergency changes, and participating in change reviews as needed.

What you'll do

• Troubleshoot and resolve network issues, outages, and performance challenges.
• Work with a team of network experts to plan and execute routine network changes.
• Monitor network performance to ensure optimal availability and reliability.
• Maintain and support network infrastructure components and network security.
• Collaborate with customers, project managers, and service engineers to deliver effective solutions.
• Provide technical support and guidance for network-related issues.
• Ensure timely communication and updates to customers throughout issue resolution.
• Maintain high levels of customer satisfaction through exceptional service delivery.
• Identify and implement opportunities to improve network stability and operational efficiency.
• Contribute to a fast-paced, collaborative environment while developing technical expertise and problem-solving skills.

What you'll need

• Proven knowledge and experience in troubleshooting, switching, and routing.
• 2+ years of working experience in Networking.
• Minimum CCNP certification or equivalent knowledge.
• Experience with network security, WAN.
• Working knowledge of ITIL.

Nice to have

• Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load balancers, NSX.
• Experience with Ansible automation.