Senior Legal Counsel

Overview

Senior Legal Counsel leading the design, transition and continuous improvement of legal services within FNZ's India Legal, Risk & Compliance Shared Services Hub, reporting to the Head of Legal, Risk & Compliance Shared Services.

What you'll do

• Own transition plans, workstream governance, milestones, risks, dependencies and stakeholder communications for new services entering the Hub.
• Lead discovery, scope confirmation, process mapping, knowledge transfer, training packs, readiness assessment, hyper care and stabilization.
• Define entry, exit and BAU acceptance criteria with the Service Delivery & Workforce leader and relevant onshore owner.
• Conduct post-transition reviews and apply lessons learned to future mobilizations.
• Maintain a transition pipeline aligned to the phased service catalogue and avoid mobilizing work whose ownership, risk treatment or prerequisites are unresolved.
• Design fit-for-purpose intake, triage, workflow, escalation, quality and control processes.
• Create and maintain process maps, SOPs, operating documentation, training packs and controlled hand-off materials.
• Coordinate template, precedent, clause-library and playbook administration, version control and implementation using content approved by the relevant onshore legal owner.
• Assess new service requests for feasibility, standardization, automation potential, capability needs and transition readiness.
• Develop and deliver a prioritized portfolio of Hub legal-technology, AI and automation use cases within approved governance.
• Lead workflow automation, self-service, clause automation, abstraction and AI-agent pilots where allocated to the Hub.
• Partner with Legal Operations, Procurement, Technology, Information Security, Privacy and onshore Legal teams on design, controls, testing and deployment.
• Document use cases, assumptions, risks, testing and decisions, with clear human oversight and escalation controls.
• Build adoption plans, user testing, benefits measures and post-implementation reviews with the delivery leader and platform owner.
• Use operational and stakeholder data to identify bottlenecks, root causes, standardization and redesign opportunities.
• Own the Hub improvement roadmap and project governance, with clear outcomes, owners, dependencies and benefits.
• Coordinate KPI dashboards, trend analysis and management information for improvement purposes, while respecting Legal Operations ownership of ExCo, Board or enterprise reporting where applicable.
• Lead change impact assessment, communications, training, adoption and reinforcement for new processes and tools.
• Develop new Hub service propositions jointly with delivery and onshore owners once legal, operational and technology prerequisites are met.

What you'll need

• A credible legal background, with qualification and PQE appropriate to FNZ's Senior Legal Counsel architecture.
• Substantial experience leading legal-service transitions, transformation programmes, projects or legal-operations initiatives.
• Demonstrated experience in process design, SOPs, controls, knowledge enablement and organizational change.
• Practical experience developing or implementing legal-technology, AI, workflow automation or self-service use cases.
• Strong programme governance, stakeholder management, risk and dependency management, and benefits-realization experience.
• Commercial-contracting experience sufficient to understand legal workflows, playbooks, risk thresholds and escalation design.

Nice to have

• Experience in financial services, fintech, technology, outsourcing or another regulated environment.

Details

• Location: Gurgaon, India.
• Reports to the Head of Legal, Risk & Compliance Shared Services.