Senior Manager, Client Consulting - AI

Overview

Senior Manager, Client Consulting - AI at Visa, responsible for managing operational relationships with key Visa clients, leading recovery efforts for service interruptions, and driving client enablement and operational improvements.

What you'll do

• Act as the primary liaison for clients, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.
• Lead and manage operational initiatives, special projects, and client-driven continuous improvement plans.
• Drive problem and communication management for any critical issue affecting a client or Visa.
• Educate and train clients on best practices for Visa Commercial and Money Movement Solutions products.
• Participate in cross-functional customer service delivery initiatives across clients and Visa internal teams.
• Engage Technology and Product organizations to regularly review and identify permanent solutions to operational issues.
• Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.
• Identify and implement opportunities to improve the client experience by streamlining operational processes.

What you'll need

• 8 or more years of relevant work experience with a bachelor's degree, or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or 2 years of work experience with a PhD.
• Experience in acting as a liaison and escalation point for clients.
• Experience in managing operational initiatives and special projects.
• Experience in coordinating internal resources to achieve business objectives.
• Experience in problem management and communication for critical client issues.
• Experience in educating and training clients on product best practices.
• Experience in engaging with technology and product teams to resolve operational issues.
• Experience in representing and negotiating customer change requests.
• Experience in identifying and implementing process improvements.
• Experience in participating in cross-functional service delivery initiatives.

Nice to have

• 9 or more years of relevant work experience with a bachelor's degree, or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or 3 or more years of experience with a PhD.
• Experience with operational experience relating to card, remittance and money movement solutions.
• Experience with authorization and clearing, client connectivity, and settlement.
• Experience in relating operational needs of clients to their business drivers.
• Demonstrated record of accomplishment in understanding, anticipating, and delivering client needs.
• Experience in supporting growth initiatives and driving value-added services.

Details

• All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
• Visa requires at least 3 days in office; expectations of these days will be confirmed by your Hiring Manager.