Senior Manager - Customer Service - Supply Chain Projects

Overview

Lead end-to-end technology and transformation projects across Planning, Logistics, and Customer Service in Diageo's supply chain, translating business pain points into scalable technology and automation solutions.

What you'll do

• Lead end-to-end technology and transformation projects across Planning, Logistics, and Customer Service.
• Identify business pain points and translate them into scalable technology and automation solutions.
• Drive multiple cross-functional initiatives simultaneously, ensuring delivery within scope, timelines, and expected business outcomes.
• Develop business cases, implementation roadmaps, and value realization plans for transformation initiatives.
• Support the implementation, enhancement, and optimization of Supply Chain Planning platforms such as o9, Kinaxis, SAP IBP, Anaplan, or similar tools.
• Collaborate with business users to improve planning processes, system capabilities, and user adoption.
• Recommend and implement digital solutions that enhance planning accuracy, operational efficiency, and customer service.
• Identify opportunities to leverage Agentic AI, Generative AI, machine learning, and automation to transform supply chain processes.
• Design and develop AI-powered use cases that improve planner productivity, automate repetitive tasks, and enhance decision-making.
• Build or coordinate the development of intelligent assistants, plugins, workflows, and digital tools to solve business problems.
• Evaluate emerging technologies and recommend innovative solutions aligned with business priorities.
• Analyze operational and planning data to identify trends, inefficiencies, and improvement opportunities.
• Apply analytical techniques to support decision-making and quantify business impact.
• Design KPI dashboards and digital reporting solutions that provide actionable insights.
• Drive continuous process improvement through automation, analytics, and technology.
• Evaluate technology vendors and digital solutions based on business requirements, technical fit, scalability, and return on investment.
• Partner with internal Technology teams and external implementation partners to ensure successful delivery of projects.
• Where appropriate, develop lightweight in-house tools, utilities, or prototypes to accelerate business outcomes.
• Manage implementation governance, testing, deployment, and post-implementation stabilization.

What you'll need

• Functional competencies in Supply Chain Planning, Logistics and Customer Service Operations, Supply Chain Digital Transformation, Business Process Improvement Technology, Program Management, Advanced Analytics, AI and Automation Strategy, Vendor Evaluation and Management, Product and Solution Design, Change Management, and Business Case Development, value realization.
• Technical competencies in o9 Solutions, Kinaxis, SAP IBP, Anaplan, or Blue Yonder.
• Technical competencies in SAP ERP, Power BI, Data Analytics and Visualization, API Integration Concepts, Workflow Automation Platforms, Low-code/No-code Development, Agentic AI and Generative AI Platforms, and AI Assistants, Plugins and Workflow Development.

Nice to have

• SQL.
• Python.
• Microsoft Power Platform.

Details

• Regular worker type.
• Primary location: Bangalore HO.