Senior Manager – DevOps Engineering

Overview

Lead the DevOps Platform & Forward Engineering function, building and operating resilient, scalable platforms that help teams build, test, secure, and ship software. Guide a high-performing team while leading service strategy, technical improvements, and complex CI/CD challenges.

What you'll do

• Lead, manage, and develop a team of DevOps/Platform Engineers, driving capability, engagement, performance, and delivery.
• Provide advanced technical leadership across enterprise engineering and DevOps platforms including GitHub, GitHub Actions, GitHub Co-Pilot, Jira, Confluence, SonarQube, and JFrog Artifactory & ecosystems.
• Own operational service delivery for supported platforms, ensuring reliability, supportability, and performance against agreed expectations and standards.
• Lead upgrades, migrations, integrations, platform enhancements, and service improvements that reduce toil and increase developer productivity.
• Assess and balance business need, technical complexity, urgency, and capacity to sequence high-value work.
• Apply expert judgment to distinguish routine support from complex engineering, matching problems to the right skills and delivery approach.
• Oversee resolution of difficult technical issues, escalations, recurring incidents, CI/CD challenges, and platform risks spanning multiple services.
• Advise engineers and project teams on technical options, operational implications, risk trade-offs, and delivery decisions.
• Define, implement, and improve support models, workflows, and service processes for efficiency, quality, and consistency.
• Establish and review service metrics and reporting to inform decisions and drive continuous improvement.
• Align internal and external stakeholders to a clear service direction and champion innovation through automation, AI adoption, and better ways of working.
• Ensure platform services and engineering align with enterprise standards, security requirements, architectural principles, and operational controls.

What you'll need

• Significant experience in DevOps engineering, enterprise platforms, or technical service delivery in a complex interpersonal environment.
• Proven people management experience, including leadership of technical teams, performance management, coaching, and capability development.
• Sophisticated technical expertise in enterprise engineering platforms and tooling, particularly Jira, Confluence, GitHub, GitHub Actions, SonarQube, Artifactory, Micro Focus ALM, and LoadRunner.
• Strong understanding of CI/CD concepts, tools, and fixing, including GitHub Actions and self-hosted runners in the EKS clusters.
• Demonstrated experience leading or coordinating the solving of complex technical and operational issues across platforms, services, and integrations.
• Strong experience in operational service leadership, including support models, prioritization, SLA delivery, incident management, and continuous improvement.
• Ability to solve difficult but defined problems that may span multiple areas, applying expert judgment to develop practical solutions.

Nice to have

• Experience in an international corporate setting with geographically dispersed collaborators and teams.
• Experience within DevOps or platform engineering functions.
• Knowledge of AWS or other cloud environments.
• Experience with automation and scripting, including Python, Shell, or PowerShell.
• Exposure to Kubernetes, containers, or related modern engineering platforms.
• Experience with REST APIs, platform integrations, and interoperability.
• Familiarity with observability, monitoring, and service reporting tools.
• Experience applying AI to improve engineering workflows, support services, or productivity.

Details

• Location: Chennai, Tamil Nādu, India.
• In-person working averages a minimum of three days per week from the office.
• The role balances the expectation of being in the office while respecting individual flexibility.