Senior Manager - Enterprise Loan Operations

Overview

Senior Manager responsible for Enterprise Loan Operations, focusing on clean, reliable, and accurate business data and timely processing of client requests.

What you'll do

• Provide professional, timely, and efficient service through loan operations data quality processing.
• Review system-generated tasks to identify relationships and perform maintenance to update record attributes.
• Support onboarding, servicing, and maintenance of loans, including data remediation support and UAT support when needed.
• Lead operational risk identification and mitigation and ensure issues are identified and escalated in time.
• Monitor data quality, integrity, accuracy, and consistency to identify and report anomalies.
• Lead a team for loan operations within First Citizens India and set performance/behavior expectations.

What you'll need

• 12-14 years of prior work experience in loan boarding, loan servicing, quality control, or quality audit at a global bank.
• Demonstrated lending operations experience covering boarding, funding, and servicing of commercial loans.
• Expertise in loan systems/regulations/processes such as Loan IQ, ACBS, FlexCube, or ALS.
• Strong ability to multitask, handle high volumes, and support cross-functional teams.
• Excellent written and verbal communication skills.
• Proficiency in MS products (CRM, Outlook, PowerPoint), database apps, workflow platforms, and/or analytics tools (plus for proficiency in MS).

Details

• Role type: Hybrid.
• Location: Bangalore, India.
• Career level: L2.
• Reports to: Associate Director, Banking Operations.